Privacy Policy

1. Introduction

Welcome to Sawbhumi Asha Agri India Product Private Limited ("we," "our," or "Company"). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our websitewww.ashaagriindia.com and use our services.

By accessing or using our website, you agree to the collection and use of information in accordance with this Privacy Policy.

2. Information We Collect

2.1 Personal Information

We may collect the following personal information:

• Contact Information: Name, email address, phone number, and postal address
• Account Information: Username, password, and profile information when you create an account
• Payment Information: Billing address, payment method details (processed securely through Razorpay)
• Order Information: Products ordered, order history, shipping addresses, and delivery preferences
• Communication Data: Correspondence with us via email, phone, or contact forms
• Dealer Information: Business details, GST number, dealership application information (if applicable)

2.2 Automatically Collected Information

When you visit our website, we automatically collect certain information:

• Usage Data: Pages visited, time spent on pages, click patterns, and navigation paths
• Device Information: IP address, browser type, device type, operating system, and device identifiers
• Location Data: General location information based on IP address
• Cookies and Tracking Technologies: Information collected through cookies, web beacons, and similar technologies

3. How We Use Your Information

We use the collected information for the following purposes:

• Order Processing: To process and fulfill your orders, manage payments, and arrange shipping through our logistics partners (including Shiprocket)
• Customer Service: To respond to your inquiries, provide customer support, and handle complaints
• Account Management: To create and manage your user account, verify your identity, and maintain your profile
• Communication: To send order confirmations, shipping updates, product information, and marketing communications (with your consent)
• Business Operations: To manage dealer relationships, process dealership applications, and conduct business analytics
• Legal Compliance: To comply with legal obligations, resolve disputes, and enforce our agreements
• Website Improvement: To analyze website usage, improve our services, and enhance user experience
• Security: To detect, prevent, and address fraud, security breaches, and other potentially illegal activities

4. Information Sharing and Disclosure

We may share your information with:

4.1 Service Providers

• Payment Processors: Razorpay for secure payment processing (they handle payment card information according to PCI DSS standards)
• Shipping Partners: Shiprocket and other logistics providers to deliver your orders
• IT Service Providers: Cloud hosting, email services, and analytics providers

4.2 Business Partners

• Dealers and distributors in our network (for order fulfillment in your region)
• Manufacturers and suppliers (when necessary for order processing)

4.3 Legal Requirements

We may disclose your information if required by law, court order, or governmental authority, or to:

• Comply with legal obligations
• Protect our rights, property, or safety
• Investigate potential violations of our Terms of Service
• Respond to legal requests from law enforcement

4.4 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.

5. Payment Processing

All payment transactions are processed securely through Razorpay. We do not store your complete payment card details on our servers. Razorpay is PCI DSS compliant and handles all payment card information according to industry standards. When you make a payment, you are redirected to Razorpay's secure payment gateway, and we only receive confirmation of payment status.

6. Data Security

We implement appropriate technical and organizational security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These measures include:

• SSL/TLS encryption for data transmission
• Secure server infrastructure and access controls
• Regular security assessments and updates
• Limited access to personal information on a need-to-know basis
• Secure authentication and password protection

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee absolute security.

7. Your Rights and Choices

You have the following rights regarding your personal information:

• Access: Request access to your personal information we hold
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information (subject to legal and business requirements)
• Objection: Object to processing of your personal information for certain purposes
• Data Portability: Request a copy of your data in a structured, machine-readable format
• Withdraw Consent: Withdraw consent for marketing communications at any time
• Account Deletion: Request deletion of your user account

To exercise these rights, please contact us at Info@ashaagriindia.com or call us at +91 7002 636 458.

8. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience, analyze website traffic, and personalize content. You can control cookies through your browser settings. However, disabling cookies may limit certain website functionalities.

We use cookies for:

• Authentication and session management
• Remembering your preferences and settings
• Analyzing website usage and performance
• Providing personalized content and advertisements

9. Third-Party Links

Our website may contain links to third-party websites, including social media platforms (Facebook, Instagram, YouTube). We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

10. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child without parental consent, we will take steps to delete such information.

11. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. We will delete or anonymize your information when it is no longer needed, subject to legal, accounting, or regulatory requirements.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last updated" date. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

13. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

14. Governing Law

This Privacy Policy is governed by and construed in accordance with the laws of India. Any disputes arising from this Privacy Policy shall be subject to the exclusive jurisdiction of the courts in Guwahati, Assam, India.