Terms of Service

1. Agreement to Terms

These Terms of Service ("Terms") constitute a legally binding agreement between you and Sawbhumi Asha Agri India Product Private Limited ("Company," "we," "our," or "us") governing your use of our websitewww.ashaagriindia.com and our services.

By accessing or using our website, you agree to be bound by these Terms. If you do not agree to these Terms, please do not use our website or services. We reserve the right to modify these Terms at any time, and such modifications will be effective immediately upon posting on our website.

2. Description of Services

Sawbhumi Asha Agri is a leading supplier of agricultural equipment and machinery, including but not limited to:

• Power Weeders, Tillers, and Sprayers
• Brush Cutters and Chaff Cutters
• Water Pumps and Electric Motors
• Rice Mills, Threshers, and Paddy Transplanters
• Lawn Mowers, Earth Augers, and Manual Seeders
• Sprayer Pumps and related accessories
• Mini Tractors and Power Reapers

We provide online ordering, payment processing, shipping services, dealer network management, and after-sales support. Our products are powered by JAPAN technology and designed for Indian farming conditions.

3. Account Registration and User Obligations

3.1 Account Creation

To access certain features of our website, you may be required to create an account. You agree to:

• Provide accurate, current, and complete information during registration
• Maintain and update your account information to keep it accurate and current
• Maintain the security of your account credentials (username and password)
• Accept responsibility for all activities that occur under your account
• Notify us immediately of any unauthorized access or security breach

3.2 User Conduct

You agree not to:

• Use our website for any illegal or unauthorized purpose
• Violate any applicable laws or regulations
• Infringe upon intellectual property rights
• Transmit viruses, malware, or other harmful code
• Interfere with or disrupt our website or servers
• Attempt to gain unauthorized access to our systems
• Impersonate any person or entity
• Collect or harvest user information without consent
• Use automated systems to access our website without permission

4. Product Information and Pricing

4.1 Product Descriptions

We strive to provide accurate product descriptions, specifications, images, and pricing. However, we do not warrant that product descriptions, colors, or other content on our website are accurate, complete, reliable, current, or error-free. Product images are for illustrative purposes and may not reflect the exact appearance or features of the product.

4.2 Pricing

All prices are displayed in Indian Rupees (INR) unless otherwise stated. Prices are subject to change without notice. While we make every effort to ensure accurate pricing, errors may occur. If we discover a pricing error, we reserve the right to:

• Cancel any orders placed at the incorrect price
• Refund payments made for such orders
• Contact you to confirm the correct price and obtain your consent before processing the order

Prices do not include shipping charges, taxes, or other applicable fees, which will be added to your order total during checkout.

4.3 Availability

Product availability is subject to change. We reserve the right to discontinue any product at any time without notice. If a product you ordered becomes unavailable, we will notify you and either provide a suitable alternative or refund your payment.

5. Orders and Payment

5.1 Order Process

When you place an order through our website, you make an offer to purchase products at the prices and terms stated. We reserve the right to accept or decline your order for any reason, including but not limited to:

• Product availability
• Errors in pricing or product descriptions
• Suspected fraud or unauthorized activity
• Issues identified by our credit and fraud avoidance department
• Failure to meet eligibility criteria (e.g., for dealer-specific pricing)

5.2 Payment Terms

All payments must be made through our secure payment gateway (Razorpay). We accept major credit cards, debit cards, net banking, UPI, and other payment methods as available. Payment must be received in full before we process and ship your order.

By providing payment information, you represent and warrant that:

• You are authorized to use the payment method
• The payment information is accurate and complete
• You will be charged the amount displayed at checkout

5.3 Order Confirmation

After placing an order, you will receive an email confirmation containing your order details. This confirmation does not constitute acceptance of your order; it is an acknowledgment that we have received your order request. A contract between you and us will only be formed when we send you a shipping confirmation email.

6. Shipping and Delivery

6.1 Shipping Partners

We use third-party logistics partners, including Shiprocket, for order fulfillment and delivery. Shipping times and costs are calculated based on your delivery address and the selected shipping method.

6.2 Delivery Terms

Estimated delivery times are provided for reference only and are not guaranteed. Actual delivery times may vary due to factors beyond our control, including weather conditions, transportation delays, and regional restrictions. We are not liable for delays caused by shipping carriers or external factors.

6.3 Delivery Address

You are responsible for providing accurate delivery address information. We are not liable for orders shipped to incorrect addresses provided by you. If a package is returned to us due to an incorrect address, we may charge additional shipping fees to reship the order.

6.4 Risk of Loss

Risk of loss and title to products pass to you upon delivery to the carrier or upon our delivery to you, whichever occurs first. You are responsible for inspecting products upon delivery and reporting any damage or discrepancies immediately.

7. Returns, Refunds, and Warranty

7.1 Return Policy

Due to the nature of agricultural equipment, returns are subject to specific conditions:

• Returns must be requested within 7 days of delivery
• Products must be in original, unused condition with all original packaging and accessories
• Products must not be damaged, altered, or assembled
• Customized or specially ordered products may not be eligible for return
• Return shipping costs are the responsibility of the customer, unless the product is defective or incorrect

To initiate a return, please contact our customer service at Info@ashaagriindia.comor call +91 7002 636 458.

7.2 Refund Policy

Refunds will be processed to the original payment method within 7-14 business days after we receive and inspect the returned product. Refunds may be subject to deductions for:

• Return shipping costs (unless product is defective)
• Restocking fees (if applicable)
• Damage or missing accessories

7.3 Warranty

Our products come with manufacturer warranties as specified for each product. Warranty terms, coverage, and duration vary by product and manufacturer. Warranty claims must be made through our authorized service centers or directly with the manufacturer as applicable. Warranty does not cover:

• Normal wear and tear
• Damage due to misuse, abuse, or neglect
• Damage due to unauthorized repairs or modifications
• Consumable parts (unless specified)
• Damage due to natural disasters or acts of God

8. Dealer Program

8.1 Dealer Application

Our dealer program is subject to separate dealer agreements and terms. Dealer applications are evaluated based on various criteria, including business credentials, location, and market potential. We reserve the right to accept or reject dealer applications at our sole discretion.

8.2 Dealer Obligations

Dealers must comply with:

• All terms and conditions of the dealer agreement
• Pricing guidelines and marketing standards
• Minimum purchase requirements and performance standards
• Product warranty and service obligations
• Ethical business practices and brand representation

8.3 Dealer Pricing

Dealer-specific pricing, discounts, and terms are governed by the dealer agreement. Unauthorized sharing of dealer pricing or circumvention of dealer terms is prohibited and may result in termination of dealer status.

9. Intellectual Property

All content on our website, including but not limited to text, graphics, logos, images, software, and trademarks, is the property of Sawbhumi Asha Agri India Product Private Limited or its licensors and is protected by Indian and international copyright and trademark laws.

You may not reproduce, distribute, modify, create derivative works, publicly display, or use any content from our website without our prior written permission. Unauthorized use may violate copyright, trademark, and other laws and may result in legal action.

10. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, SAWBHUMI ASHA AGRI INDIA PRODUCT PRIVATE LIMITED SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS OR REVENUES, WHETHER INCURRED DIRECTLY OR INDIRECTLY, OR ANY LOSS OF DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES, RESULTING FROM:

• Your use or inability to use our website or services
• Any errors or omissions in content
• Any unauthorized access to or use of our servers or data
• Any interruption or cessation of transmission to or from our website
• Any bugs, viruses, or similar items transmitted through our website
• Any third-party conduct or content on our website

Our total liability to you for all claims arising from or related to your use of our website or services shall not exceed the amount you paid to us in the 12 months preceding the claim, or ₹10,000 (whichever is greater).

11. Indemnification

You agree to indemnify, defend, and hold harmless Sawbhumi Asha Agri India Product Private Limited, its directors, employees, agents, and affiliates from and against any and all claims, damages, obligations, losses, liabilities, costs, and expenses (including reasonable attorney fees) arising from:

• Your use of our website or services
• Your violation of these Terms
• Your violation of any third-party rights, including intellectual property rights
• Any content you submit, post, or transmit through our website

12. Dispute Resolution

12.1 Governing Law

These Terms shall be governed by and construed in accordance with the laws of India, without regard to its conflict of law provisions.

12.2 Jurisdiction

Any disputes arising from or relating to these Terms or your use of our website shall be subject to the exclusive jurisdiction of the courts in Guwahati, Assam, India.

12.3 Informal Resolution

Before initiating formal legal proceedings, you agree to first contact us at Info@ashaagriindia.comto attempt to resolve the dispute informally. We will make good faith efforts to resolve the dispute within 30 days.

13. Termination

We reserve the right to terminate or suspend your account and access to our website immediately, without prior notice or liability, for any reason, including but not limited to:

• Breach of these Terms
• Fraudulent, illegal, or harmful activity
• Requests by law enforcement or government authorities
• Extended periods of account inactivity
• Your request for account deletion

Upon termination, your right to use our website will cease immediately. Provisions of these Terms that by their nature should survive termination shall survive, including ownership provisions, warranty disclaimers, indemnity, and limitations of liability.

14. Force Majeure

We shall not be liable for any failure or delay in performance under these Terms due to circumstances beyond our reasonable control, including but not limited to acts of God, natural disasters, war, terrorism, labor strikes, pandemics, government actions, internet failures, or disruptions in supply chains.

15. Severability

If any provision of these Terms is found to be unenforceable or invalid, that provision shall be limited or eliminated to the minimum extent necessary, and the remaining provisions shall remain in full force and effect.

16. Entire Agreement

These Terms, together with our Privacy Policy, constitute the entire agreement between you and Sawbhumi Asha Agri India Product Private Limited regarding your use of our website and services, superseding any prior agreements or communications.

17. Contact Information

If you have questions about these Terms, please contact us: